Monmouth's Ask the Doctor May/June 2019

How to Read Your Hospital Bill By Lauren Kowlacki

Whether it was a planned procedure or an unplanned emergency, a hospital visit is often a stressful. Hospital bills are notoriously difficult to understand, especially when they involve extended stays or complex treatments. Financially, it’s in your best interest to read and understand your bill. Here’s how to read a hospital bill.

After your hospital stay, you may receive several documents from the medical providers and health insurance company. These documents might include: • A summary bill from the hospital with the amount you owe, but no details on the services you received. • An explanation of benefits (EOB) from your insurance provider, detailing what services and supplies were covered by your health care plan. • An itemized bill from the hospital, with a line for every service and medical supply you received along with the price of each. If you only received a summary bill, do not blindly pay it. You must verify the bill is coming from a legitimate source and request an itemized bill from the hospital, so you know exactly what you’re being charged for. You will also need a detailed EOB from your insurance provider. Remember, you may receive multiple bills for a single hospital visit. For example, if you were in the hospital for surgery, you might get a separate bill from the hospital, the anesthesiologist and the physician for their services. Before you dive into individual line items, you should make sure that the hospital gets basic information correct. Check your name, address and other personal information for errors. You should also verify your health insurance infor- mation, including your provider, policy number and group number. Check the dates of your hospital visit as listed on the bill, as an extra day added in error could result in a higher price tag. Once you’ve verified the basic personal information, it’s time to dive into the itemized section of the bill, which should con- tain a list of all services and medical supplies you received. Each line item should contain the date of service, service codes, a brief description and the cost. Verifying the dates should be fairly easy. But unless you’re a medical billing professional, understanding the codes and the services will be more difficult. There are several types of codes that will appear for each line item, including: • Universal HCPCS codes: These codes are standardized across the medical community, and each code has a correspond- ing service or product associated with it. HCPCS Level I codes apply to services and procedures, while HCPCS Level II codes apply to non-physician services such as ambulance rides or medical supplies. • ICD-10 Codes: ICD-10 codes are standardized across the medical community, and each code has a corresponding diagnosis associated with it. Ever line item should have an ICD-10 code, so you know what condition is being treated. If you were in the hospital for a single condition, each line item should have the same ICD-10 code. If you had several diagnoses, there may be multiple ICD-10 codes. • Revenue codes: Revenue codes identify the amount of money the hospital charges for each service or product. These codes are not universal and will differ between medical providers. Now that you understand the purpose of the codes on your bill, you can start reviewing the line items for accuracy. You should be able to identify at least some of the items that are legitimate and highlight the ones that need clarification. As you read, use the following tips to spot potential errors: • Make sure you actually received the services and products listed. If there is something, you’re not sure about, you will need to follow up with the health care provider. • Look for duplicate charges for services you only received once. • Make sure the ICD-10 codes refer to the reason you were in the hospital. If you see an ICD-10 code that doesn’t match the right condition, this could be a major error. • Make sure you weren’t billed for any medications you brought from home or picked up later from an outside pharmacy. • If you received the same service or product twice, check that the revenue codes match and you were charged the same amount. • Make sure the services add up to the total at the bottom, minus insurance coverage. If you have health insurance, make sure they paid their share of the bill before it was submitted to you. If your insurance company hasn’t sent you an EOB, you should request one. Verify that the hospital bill matches up with the EOB. If there is a discrepancy, it should be cleared up before you pay. Whether you identified errors, or you just need to understand the charges, you can use the hospital’s billing department as a resource. You have the right to have your medical bills explained to you by the medical providers themselves. You generally have 180 days to pay a medical bill before it is reported to the credit bureaus and starts affecting your credit. ..continued on page 63

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ASK THE DOCTOR

MAY/JUNE 2019